Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations and refunds are handled at Bengal Pest Control Service. By booking our services, you agree to the terms set out below.

1. Booking Confirmation

A booking is confirmed once you receive a confirmation from our team via phone, WhatsApp, or email. Online payments made through our website are processed by Razorpay and are subject to Razorpay's own terms.

2. Cancellation by the Customer

You may request a cancellation of your booking by contacting us before the scheduled service. However, please note the following:

• All bookings are treated as final once confirmed and payment has been made.
• In the event of a customer-initiated cancellation, no refund will be issued under any circumstance.
• Any amount paid towards a booking is non-refundable, non-transferable, and cannot be adjusted against future services.
• If a customer is not available at the scheduled time, or refuses access to the property, the booking will be treated as cancelled and no refund will apply.

By confirming a booking and making a payment, you acknowledge and accept that Bengal Pest Control Service follows a strict no-refund policy for all customer-initiated cancellations.

3. Cancellation by Bengal Pest Control Service

In rare cases, we may need to cancel or reschedule a service due to weather, safety concerns, technician availability, or other operational reasons. In such cases:

• You will be informed as early as possible.
• You may choose to reschedule at no extra cost, or
• You will receive a full refund of any amount paid.

4. Refund Processing

Approved refunds will be processed to the original payment method used at the time of booking.

• Online payments (Razorpay): Refunds are typically credited within 5–7 business days, depending on your bank or payment provider.
• Cash payments: If a cash payment was collected and a refund is approved, we will arrange a bank transfer or UPI refund within 7 business days.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

• The service has already been completed as per the agreed scope.
• The customer refuses access to the treatment area after our technician arrives.
• Re-infestation occurs due to factors outside our control (surrounding environment, food sources, moisture, or re-entry from outside).
• The customer has violated pre- or post-service instructions provided by our team.
• Damage or issues caused by third-party treatments applied during or after our service.

6. Re-Treatment & Service Warranty

If a service warranty applies to your booking and the pest problem returns within the warranty period, we may offer a free follow-up treatment instead of a refund. The decision on re-treatment vs. refund will be made by our team after re-inspection.

7. How to Request a Cancellation or Refund

To cancel a booking or request a refund, please contact us with your booking details:

• Phone: +91 9093459223
• WhatsApp: +91 9093459223
• Email: bpcs1998@gmail.com

Please include your name, booking date, service address, and the reason for cancellation. We will acknowledge your request within 1 business day.

8. Changes to This Policy

Bengal Pest Control Service may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes means you accept the revised policy.

9. Contact Us

For any questions about cancellations or refunds, please contact:

• Bengal Pest Control Service
• AC-118, Prafulla Kanan, Kestopur, Kolkata, West Bengal 700101, India
• Phone: +91 9093459223
• Email: bpcs1998@gmail.com