Privacy Policy

At Bengal Pest Control Service, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following types of information:

• Personal details — your name, mobile number, email address, and service location when you book a service or fill out an enquiry form.
• Service details — the type of pest problem, property type, and preferred service date or time.
• Payment information — when you pay online, our payment partner (Razorpay) handles your payment data. We do not store your card or UPI details.
• Usage data — browser type, device type, IP address, and pages visited, collected via cookies and analytics tools.

2. How We Use Your Information

We use your information for the following purposes:

• To process and confirm your service booking.
• To contact you by phone, WhatsApp, or email regarding your service.
• To send service reminders, follow-ups, and support messages.
• To improve our website, services, and customer experience.
• To comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share it only with:

• Payment providers (such as Razorpay) to process your online payments.
• Service technicians who are assigned to fulfil your booking.
• Legal authorities, if required by law.

4. Cookies & Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to understand visitor behaviour and improve our services. You can disable cookies in your browser settings if you prefer.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal data only as long as necessary for providing our services, complying with legal obligations, resolving disputes, and enforcing agreements.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.

9. Third-Party Links

Our website may link to external sites (such as Google Maps, Facebook, or Razorpay). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

• Bengal Pest Control Service
• AC-118, Prafulla Kanan, Kestopur, Kolkata, West Bengal 700101, India
• Phone: +91 9093459223
• Email: bpcs1998@gmail.com